We want you to be happy with your purchases from CharmingShoppe. To assist with returns and exchanges, we have adopted the following policies. We reserve the right to refuse a refund request if it does not comply with any part of this policy:
If you simply don't want to keep the item:
You may return or exchange most items purchased through CharmingShoppe for any reason, provided that you notify us within 14 days of delivery to you. To accomodate the exchange of holiday gifts, we will accept exchanges of items purchased between November 1 and December 15 of each calendar year, provided that you notify us by January 1. If you wish to return an item purchased on consignment, you must notify us within 72 hours of delivery.
Returns must be prepaid and insured by the customer and shipped via the carrier of your choice. We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.
A 15% restocking fee applies to all returns not resulting from store error / shipping damage. This fee is waived if you make an exchange for a new item of equal or greater value.
If you received the wrong item, or the item was damaged in transit:
In the event that you receive the wrong item, or your item arrives damaged, please let us know within 72 hours of delivery, so we may correct the situation in a timely manner. We will give you the option of a refund or replacement, and will arrange to have the incorrect / damaged product returned to us at our expense through our approved shipping carriers.
Please do not return incorrect / damaged product on your own, as we will not be responsible for these shipping costs. We can not honor claims of shipping damage made more than 72 hours after delivery, so please inspect your shipments as soon as you receive them. If a damaged item is discovered, please retain all shipping materials, including the original shipping carton and padding.
For all returns or exchanges:
ALL returned / exchanged items require a return authorization number, or RMA. Orders that are returned without an RMA number will not be credited. To receive an RMA number, please call us at 714-628-0488 or e-mail us at firstname.lastname@example.org.
All products must be unused and undamaged and returned in their original retail packaging, with all accessories, certificates and gifts-with-purchase, to ensure a full credit.
Limited Edition, Signed, Personalized or Special Order items may only be exchanged for an exact replacement, and only in the event of a product defect. This includes, but is not limited to: embroidered hats, personalized name badges and keychains, and engraved items.
Print-on-Demand posters, DVDs, CD's and Software may only be exchanged for the same images / title / track selections, and only in the event of a product defect.
In the event that you have to ship an item back to us, please follow these common-sense guidelines to ensure safe return delivery:
- Please re-use the original shipping container if possible, but be sure to package the merchandise, in the original retail packaging if applicable, inside another cardboard box and use adequate cushioning.
- Please do not use shipping paper or plastic bags to wrap the item - we will not issue refunds for items that are damaged in return transit.
- For best results, use a shipping service, like UPS or FedEx Ground, that includes delivery confirmation and insurance and offers online tracking. We cannot be responsible for items that we do not receive.
- If you ship Priority Mail or Parcel Post, please be sure to add delivery confirmation and insurance to the parcel to protect you in the event of loss, shipping damage or mis-delivery.
- Ship the parcel to 140 South Glassell Street, Orange, CA 92866. If you omit "South" from the address, your package may not be delivered to us.
- Include a copy of the invoice in the box, and write the RMA number on the invoice and on the outside of the box. Please keep a copy of the invoice and RMA number for your records.
- We will contact you by e-mail once your returned parcel has been received and inspected, and will issue a refund within 72 hours. If you have not heard from us in a reasonable amount of time after shipping your package, please first track the package online to make sure it was delivered, and then contact us for assistance.
- Refunds are issued to the same credit card or PayPal account used to make your original purchase. We do not issue cash or check refunds.