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Payment & Shipping Information
Jump to: Holiday 2012 | Guaranteed Delivery | Payments | Domestic Shipping | International Shipping
Holiday 2012 Shipping Deadlines
UPS temporarily suspends their delivery guarantee on packages shipped during the 14 calendar days before Christmas (Dec. 11-24). For this reason, we can not guarantee delivery for orders placed after December 10 unless Expedited Shipping is selected. We always urge customers to shop early, and upgrade to Expedited Shipping for orders placed on or after December 16th.
For the 2012 Holiday Season, the following dates and deadlines apply:
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Last Day to order for delivery to: |
Shipping Method: |
California, Nevada, Utah, Arizona |
13 colonies plus ME, VT, ND and MN |
All other states |
Alaska / Hawaii / Puerto Rico / P.O. Boxes |
International Destinations and APO addresses |
Expedited* |
12/20 |
12/20 |
12/20 |
N/A |
N/A |
Standard |
12/19 |
12/16 |
12/17 |
N/A |
N/A |
Standard to PO Boxes, AK, HI, PR+ |
12/18 |
12/18 |
12/18 |
12/18 |
N/A |
International
First Class Mail |
N/A |
N/A |
N/A |
N/A |
12/2 |
International Expedited |
N/A |
N/A |
N/A |
N/A |
12/18 |
* Expedited is the only shipping option which guarantees delivery of in-stock products by December 24th for orders placed on or after December 10.
+ Based on USPS calendar. Orders placed on or after December 10 via Standard shipping are not guaranteed to arrive by Christmas.
Important Delivery Information, by Shipping Method:
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Standard Ground |
Deliveries may be made until 7:00 p.m on December 24th.
Please note: normal UPS Ground delivery guarantees are suspended during the 14 calendar days before Christmas, and so Standard shipping orders have no delivery guarantee if placed after December 10. Please order early to avoid delayed packages and disapointment.
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Standard to PO Boxes, AK, HI, PR |
Priority Mail service has no delivery guarantee. Please order early to avoid delayed packages and disapointment.
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Expedited |
Expedited delivery is Guaranteed* by 3:30 p.m. (business addresses) or 7:00 p.m. (residential addresses) on Monday, December 24, via UPS.
Expedited orders require that someone at the delivery address sign for the package. We suggest shipping all Expedited packages to a business address.
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International
First Class Mail |
In most cases, Small Packet Air Mail packages for orders placed after December 2nd will not arrive in time for Christmas.
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International Expedited |
We can not guarantee the delivery date of Expedited International Economy packages due to the time necessary to clear customs in the destination country.
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Guaranteed Delivery:
From time to time, we may offer a special shipping option which guarantees your package will reach you by a certain date before a holiday. These offers are ONLY available when shipping to a UPS-deliverable address in the continental United States. Orders going to Alaska, Hawaii, PO Boxes, APO and FPO addresses, Rural Routes or to international destinations do not qualify for this offer.
Additionally, offer applies to in-stock items only. While we make every effort to keep our Web site up-to-date with currently available product, the nature of our service, and the realities of pre-holiday shopping, mean that we may run out of a product. If this happens, we will make every effort to contact you regarding substitutions so you receive your order in time.
* Guaranteed Delivery service means that a delivery attempt will be made by the carrier on or before the promised date. We are not responsible for situations where you are not available to receive or sign for the package at the shipping address you specify, where the shipping address is incorrect, or where you do not accept delivery of the package. In all cases, you must choose the shipping options designated above for these offers. We are not responsible for delays resulting from an incorrect shipping choice.
Payment Information
- Credit Cards: You may place an order directly on our website using Visa, Mastercard, American Express or Discover Card. Your credit card is NOT CHARGED until your order is processed.
- PayPal:When you check out, select PayPal as your payment option. In the event or a return or exchange, we will issue any refund only to the PayPal account you used to make your purchase.
At this time, we are unable to accept PayPal purchases from customers who reside outside the United States. All international customers must pay by credit card.
General Domestic Shipping Information
CharmingShoppe ships several times weekly, depending on order volume and product availability. Purchases can also be picked up in person at our location in Orange, California. We offer a number of different shipping options - choose the method which works best for you, based on the items being shipped and how quickly you need your order. If purchasing items for a specific date or occasion, please use the "comments" box at the checkout screen to let us know of your specific delivery needs.
- CharmingShoppe offers flat rate $8 Standard Ground Shipping within the Continental US.
- Our system automatically estimates 2-day shipping fees based on the size and weight of the items in your order. This estimate is lower than our actual shipping costs, often by as much as 50%. When ordering regular-price items, this estimate will be your final shipping fee. When ordering sale items, actual packaging and shipping costs from our store in Orange to your delivery address will be charged in place of the estimate provided at checkout. If you would like a shipping quote for sale items before you order, please contact us by phone or by e-mail.
Standard Ground Shipping:
We ship via UPS Ground and FedEx Home Delivery services for most domestic orders, with some items shipping via USPS Priority Mail. We may use any carrier at our discretion. We can not ship UPS or FedEx packages to PO Box, APO, FPO or Rural Route addresses. Orders to Alaska, Hawaii and Puerto Rico will be shipped via USPS Priority Mail. Standard Ground packages are usually delivered within 10 calendar days of your order, depending on the delivery address.
If your order does not qualify for free shipping, Standard Ground Shipping starts at just $8.00 to any address in the US.
2-Day Express: For those customers who need their orders ASAP, we offer 2-day shipping via UPS.
Please note that all carriers charge based on the "dimensional weight" of an item. If an item does not fit into carrier-supplied boxes, the shipping fee is determined by the size of the item, NOT its weight. For example, a Charming Tails figure which weighs less than one pound now ships at the 4 pound rate, due to the size of the outer box. We strongly urge customers to shop early and avoid the need to ship via 2-day air.
2-day express orders are generally shipped the day AFTER your order is received, and will reach you on the 3rd day. ("2-day" packages going to Alaska or Hawaii take an extra day, due to UPS shipping policies.)
2-Day packages must be signed for at the time of delivery. If you are not available at the delivery address to accept the package, the driver may, at their discretion, make another delivery attempt later that day, leave a call tag, or return the package to the local UPS office for you to claim it in person. Per carrier policy, we CAN NOT authorize the driver to leave your package without a signature. If you wish to have your package left without a signature, please file a permanent signature release with your local UPS office.
We can not ship UPS packages to PO Box, APO, FPO or Rural Route addresses. Please consult the schedule listed below for delivery schedules. UPS does not offer 2-day service on weekends or most holidays, so please plan ahead.
2-Day Express Shipping starts at $25.00, and is based on the size and/or weight of your total order. An estimated shipping fee is quoted during the checkout process. This estimate is lower than our actual shipping costs, often by as much as 50%. When ordering regular-price items, this estimate will be your final shipping fee. When ordering sale items, actual packaging and shipping costs from our store in Orange to your delivery address will be charged in place of the estimate provided at checkout. If you would like a shipping quote for sale items before you order, please contact us by phone or by e-mail.
| 2-Day Express Order Placed by 6:00 PM PST on: |
Will be Shipped on: |
And will usually be Delivered on: |
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| Monday |
Tuesday |
Thursday
(Friday to Alaska / Hawaii) |
| Tuesday |
Wednesday |
Friday
(Monday to Alaska / Hawaii) |
| Wednesday |
Thursday |
Monday of the next week
(Tuesday to Alaska / Hawaii)
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| Thursday |
Friday |
Tuesday of the next week
(Wednesday to Alaska / Hawaii) |
| Friday, Saturday or Sunday |
Monday |
Wednesday
(Thursday to Alaska / Hawaii) |
No Shipping - Will Call: If you wish to pick up your purchase at our location in Orange, California, choose this option. You can then pick up your merchandise during our normal store hours.
International Shipping Information:
We ship most items most anywhere in the world. We offer two International Shipping options - UPS International Economy with Insurance and USPS Small Packet mail. UPS packages will usually arrive 3-5 days after they are shipped, and offer tracking and insurance. USPS Small Packet packages arrive anywhere from 7 days to 4 weeks after they are mailed, and can not be tracked or insured. If mail delivery is irregular to your country, or you have experienced frequent losses, please choose UPS delivery. CharmingShoppe can not be held responsible for delayed, lost or mis-routed international mail if you choose USPS delivery.
USPS Small Packet mail starts at $10.00, and is based on the total weight, dimensions and destination of your order. The actual shipping fee is quoted during the checkout process, and before you approve the final order.
FedEx International Economy with Insurance starts at $50.00, and is based on the total weight, dimensions and destination of your order. An estimated shipping fee is quoted during the checkout process, though the final shipping fee may higher once the order is boxed. If you would like a shipping quote before you order, please contact us by phone or by e-mail.
PLEASE NOTE: Customs duties and taxes are the sole responsibility of the Recipient, even if the item is being shipped to someone other than the Purchaser. CharmingShoppe is required by Federal law to file a Customs Declaration with each International Package shipped. We will not declare shipments as "Gifts", nor will we declare the value of items below their listed price, for the purposes of tax evasion. We can not be held responsible for items not delivered due to failure of the recipient to pay the necessary duties and taxes. If you have questions about this policy, please contact us before you order.
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